TERMS OF USE
1. INTRODUCTION
Hebbevu Fresh is committed to delivering high-quality organic and natural products sourced directly from trusted farms practicing sustainable agricultural methods. By accessing and using the Hebbevu Fresh website, you agree to adhere to the terms and conditions outlined below. These terms govern the use of our website, products, and services, and it is essential that you read and understand them before proceeding with any purchases or interactions on the platform. Hebbevu Fresh reserves the right to modify or update these terms periodically without prior notice, and your continued use of the website signifies acceptance of the updated terms. Our platform aims to bridge the gap between farmers and consumers by offering fresh, chemical-free produce, including dairy, oils, pulses, and more, ensuring that customers receive only the best quality products. Hebbevu Fresh strives to create a seamless and satisfactory shopping experience, but any discrepancies, misunderstandings, or non-compliance with these terms may result in suspension of account privileges or termination of services. We encourage all users to review our policies regularly and stay informed of any changes or amendments that may affect their rights and obligations.
2. ACCOUNT CREATION, USER OBLIGATIONS, AND SECURITY
To access certain features, place orders, and manage purchases on Hebbevu Fresh, users are required to create an account with accurate and complete information. You agree to provide authentic details during registration, including your name, contact number, delivery address, and payment information. Maintaining the confidentiality of your account credentials, including your password, is solely your responsibility. Any activity performed using your account will be deemed authorized by you, and Hebbevu Fresh shall not be liable for any unauthorized usage or breach resulting from your failure to maintain security. If you suspect any unauthorized access or suspectTERMS OF USE misuse of your account, it is imperative that you notify Hebbevu Fresh immediately to prevent potential misuse or fraudulent activity. We reserve the right to suspend or terminate your account if suspicious activities, inaccurate information, or any violation of these terms are detected. Users are prohibited from creating multiple accounts to manipulate promotions or abuse our services, and any such behavior may result in permanent deactivation of accounts without prior notice.
3. PRODUCT DESCRIPTION, PRICING, AND AVAILABILITY
Hebbevu Fresh endeavors to provide accurate descriptions, pricing, and images of all listed products. However, minor variations may occur due to changes in packaging, seasonal differences, or improvements in product quality. All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes. While we aim to ensure accurate pricing, inadvertent errors or technical glitches may occasionally lead to incorrect prices being displayed. In such cases, Hebbevu Fresh reserves the right to modify, correct, or cancel any order placed with incorrect pricing or product details. Product availability is subject to changes based on factors such as seasonal supply, demand fluctuations, and inventory levels. If a product becomes unavailable after an order is placed, we will promptly inform you and provide alternatives or process a refund. Hebbevu Fresh may introduce new products, discontinue existing ones, or revise pricing without prior notice. Customers are advised to verify product details before completing their purchase and acknowledge that product availability is not guaranteed at all times.
4. PAYMENT, BILLING, AND SECURITY
Hebbevu Fresh offers a secure and hassle-free payment experience through trusted payment gateways that encrypt sensitive data to ensure the security of your information. All payments must be completed at the time of order placement, and orders will not be processed until the payment is successfullyTERMS OF USE authorized. Available payment methods include credit cards, debit cards, UPI, net banking, and digital wallets. Customers are responsible for ensuring that the payment information provided is accurate and up to date to prevent delays in order processing. Hebbevu Fresh is not responsible for payment failures or delays resulting from errors in payment gateway services or technical malfunctions beyond our control. In the event of a failed payment, the order will remain pending, and you may need to reinitiate the payment. We employ stringent security measures to protect your financial data; however, Hebbevu Fresh shall not be held liable for any unauthorized access, fraudulent transactions, or data breaches occurring due to external factors beyond our reasonable control. You acknowledge that any suspicious or fraudulent activity may be reported to the appropriate authorities for investigation, and Hebbevu Fresh reserves the right to take necessary action, including account suspension or legal proceedings, to address such incidents.
5. SHIPPING, DELIVERY, AND FULFILLMENT POLICY
Hebbevu Fresh is dedicated to ensuring timely and reliable delivery of all orders while maintaining the freshness and quality of the products. Delivery timelines vary depending on the location and product category, and estimated delivery times are displayed at the time of order placement. While we make every effort to meet these timelines, unforeseen circumstances such as weather conditions, transportation issues, or force majeure events may cause delays beyond our control. We will promptly notify customers in such instances and provide regular updates regarding the status of their orders. Shipping charges, if applicable, will be clearly communicated during the checkout process. Once an order is dispatched, customers will receive tracking details to monitor the delivery status. It is the customer’s responsibility to ensure that the delivery address provided is accurate and that someone is available to receive the order at the specified location. Failure to accept delivery after multiple attempts may result in the order being returned to Hebbevu Fresh, and additional chargesTERMS OF USE may apply for re-shipping. Any discrepancies, damages, or missing items must be reported within 24 hours of delivery to initiate a resolution process.
6. RETURNS, REFUNDS, AND CANCELLATION POLICY
Hebbevu Fresh strives to maintain high-quality standards, but in the event that a customer receives a damaged, defective, or incorrect product, we offer a return, refund, or replacement policy subject to certain conditions. Customers must report any issues within 24 hours of delivery, providing clear photographic evidence to support their claim. Upon verification, we will initiate a refund, replacement, or store credit as applicable. Refunds will be processed within 7-10 business days and credited to the original payment method. Due to the perishable nature of our products, certain items such as dairy, oils, and fresh produce are not eligible for return once delivered, unless there is a valid quality concern. Cancellations of orders are permitted before the order is dispatched, but once an order is out for delivery, it cannot be canceled or modified. Hebbevu Fresh reserves the right to reject refund or replacement requests if the product has been tampered with, used, or if claims are made after the stipulated timeframe.
7. INTELLECTUAL PROPERTY AND USAGE RESTRICTIONS
All content available on Hebbevu Fresh’s website, including but not limited to logos, images, text, product descriptions, videos, and software, is the exclusive intellectual property of Hebbevu Fresh and is protected under applicable intellectual property laws. Unauthorized use, reproduction, modification, or distribution of website content without prior written consent is strictly prohibited. You are granted a limited, non-transferable, and revocable license to access and use the website for personal and non-commercial purposes only. Any misuse of intellectual property, including attempts to copy, duplicate, or exploit the website’s content, design, or functionality for commercial gain, may result in immediate legal action. Hebbevu Fresh reserves the right to terminateTERMS OF USE access, suspend accounts, and seek legal remedies for any violation of these intellectual property rights. Users are prohibited from scraping, data mining, or using automated bots to extract information from the website without explicit authorization. Any violation of intellectual property policies will be dealt with in accordance with applicable laws, and offenders may be subject to legal consequences.
8. PROMOTIONS, OFFERS, AND LOYALTY PROGRAMS
Hebbevu Fresh may occasionally run promotional offers, discount codes, and loyalty programs to reward customers and enhance their shopping experience. These promotions are subject to specific terms and conditions that will be communicated during the offer period. Promotions may be time-bound, limited to certain product categories, or available only to registered users. Misuse of promotional codes, creation of multiple accounts to claim offers, or any fraudulent activity intended to exploit these programs may result in immediate account suspension or disqualification from future promotions. Hebbevu Fresh reserves the right to modify or withdraw any offer without prior notice.
9. THIRD-PARTY LINKS AND EXTERNAL SITES
The Hebbevu Fresh website may contain links to third-party websites, services, or advertisements that are not owned or controlled by Hebbevu Fresh. These external sites operate independently and may have different terms, privacy policies, and practices beyond our control. Hebbevu Fresh does not endorse, guarantee, or assume responsibility for the content, accuracy, or services provided by these third-party platforms. Users accessing external websites through our platform do so at their own risk, and Hebbevu Fresh shall not be liable for any losses, damages, or disputes arising from interactions with these external sites. We encourage users to review the terms and policies of any third-party website before engaging with their services.TERMS OF USE
10. CUSTOMER REVIEWS, FEEDBACK, AND USER-GENERATED CONTENT
Hebbevu Fresh encourages customers to provide honest feedback, reviews, and suggestions about our products and services. By submitting reviews, comments, or any user-generated content on the platform, you grant Hebbevu Fresh a non-exclusive, royalty-free, perpetual, and transferable right to use, modify, publish, and distribute the content in any form. We reserve the right to moderate, edit, or remove any content that is deemed inappropriate, offensive, misleading, or violates these terms. Users are strictly prohibited from posting defamatory, abusive, or false information that may harm the reputation of Hebbevu Fresh or other users. Any misuse of the review system may lead to account suspension and legal action if necessary.
11. SUBSCRIPTION SERVICES AND AUTO-RENEWALS Hebbevu
Fresh may offer subscription plans for regular delivery of selected products to ensure uninterrupted access to fresh, organic goods. By subscribing, users authorize Hebbevu Fresh to automatically charge the designated payment method for recurring deliveries at specified intervals. Subscription plans may be modified, paused, or canceled through the user account dashboard, subject to terms specified in the subscription agreement. Failure to cancel before the next billing cycle will result in automatic renewal, and applicable charges will be deducted. Hebbevu Fresh reserves the right to adjust subscription pricing, modify offerings, or discontinue plans with reasonable notice.
12. DISPUTE RESOLUTION AND GOVERNING LAW
In the event of any dispute, claim, or disagreement arising from or relating to these terms, Hebbevu Fresh and the user agree to attempt an amicable resolution through negotiation. If such efforts fail, disputes will be subject to arbitration under the Arbitration and Conciliation Act, 1996, with the seat ofTERMS OF USE arbitration in Bengaluru, India. The decision of the arbitrator shall be final and binding on both parties. These terms and conditions are governed by and construed in accordance with the laws of India. Any legal action, suit, or proceeding arising from these terms shall be brought exclusively before the courts of Bengaluru, Karnataka.
13. USER'S REPRESENTATIONS AND WARRANTIES
By accessing and using the Hebbevu Fresh platform, you affirm and guarantee that: (a) You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian, thereby having the legal capacity to enter into a binding contract. (b) All information you provide during registration, checkout, and account management is accurate, truthful, and up to date. You agree to promptly update any changes to ensure compliance with these terms. (c) You will use the website strictly for lawful purposes and in accordance with all applicable local, state, and national laws, rules, and regulations. You will not engage in any activity that disrupts, damages, or interferes with the functionality of the platform, including but not limited to hacking, introducing viruses, or attempting to gain unauthorized access to data or systems. (d) You will not use false identities, create multiple accounts to exploit promotional offers, or engage in fraudulent transactions. Any such activity may result in the suspension or termination of your account and legal action, where necessary. (e) You understand and accept that any breach of these representations and warranties may subject you to civil and/or criminal liability, and Hebbevu Fresh reserves the right to pursue any remedies available under applicable law to protect its interests, including terminating your account and restricting future access.
14. REGISTRATION AND ACCOUNT MANAGEMENT
TERMS OF USE To access and utilize certain features and services offered by Hebbevu Fresh, users are required to complete the registration process and create an account. During registration, you agree to provide accurate, complete, and up-to-date personal information, including but not limited to your full name, contact number, email address, and delivery address. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for restricting unauthorized access to your account. You agree to notify Hebbevu Fresh immediately if you suspect any unauthorized use or breach of security involving your account. Failure to comply may result in the suspension or termination of your account. Hebbevu Fresh reserves the right to refuse registration, deactivate, or terminate accounts at its sole discretion if any fraudulent activity, misrepresentation, or violation of terms is detected. Users may update or modify their account information through the account management section. However, Hebbevu Fresh is not liable for any consequences arising from inaccurate information provided by users. Multiple account creation by the same individual or misuse of registration to exploit promotional offers may lead to permanent suspension of services.
15. MONITORING OF THE WEBSITE, MOBILE APPLICATION, AND USER ACCOUNT
Hebbevu Fresh reserves the right to continuously monitor all activities on its website and mobile application to ensure compliance with these Terms and Conditions, safeguard the integrity of the platform, and protect the interests of all users. This monitoring includes, but is not limited to, reviewing user interactions, tracking browsing patterns, analyzing purchase history, and detecting any suspicious, unauthorized, or fraudulent activities. Such monitoring is conducted using automated tools and manual oversight to maintain a secure and trustworthy environment. Users acknowledge and agree that Hebbevu Fresh may temporarily suspend, restrict, or terminate accountsTERMS OF USE without prior notice if any suspicious or malicious activity is identified. Additionally, Hebbevu Fresh may monitor communications and interactions between users and customer support to improve service quality and resolve disputes effectively. Users consent to such monitoring and agree that any attempt to manipulate the system, exploit vulnerabilities, or bypass platform security will result in immediate legal action and permanent termination of services. All data collected during monitoring is processed in accordance with our Privacy Policy, ensuring that user information remains protected while allowing Hebbevu Fresh to uphold the highest standards of security and compliance.
16. SERVICES PROVIDED
Hebbevu Fresh offers a wide range of services through its website and mobile application, including the sale and delivery of farm-fresh organic produce, dairy products, and other related goods sourced directly from trusted farms and suppliers. Users can browse the catalog, add products to their cart, and place orders through a secure checkout process. The platform ensures timely delivery to the specified address based on the user’s location and selected delivery slot. Hebbevu Fresh strives to maintain the highest quality standards, ensuring that all products meet safety and freshness criteria. In addition, the company offers flexible subscription plans for regular delivery of selected items, allowing users to customize delivery frequencies and manage their preferences conveniently. Value-added services such as customer support, order tracking, and account management are also provided to ensure a seamless shopping experience. However, Hebbevu Fresh reserves the right to modify, suspend, or discontinue any service at its sole discretion without prior notice. The availability of services may vary based on geographical locations, and Hebbevu Fresh does not guarantee uninterrupted access to its platform due to factors beyond its control, such as technical issues or force majeure events.
17. COLLECTION, USE, AND PROTECTION OF PERSONAL DATATERMS OF USE
Hebbevu Fresh is committed to safeguarding the privacy and security of its users' personal information. When you register, place an order, or interact with the platform, we collect various types of personal data, including but not limited to your name, contact information, delivery address, payment details, and browsing preferences. This data is used to facilitate seamless order processing, improve our services, personalize the user experience, and communicate important updates or promotional offers. Hebbevu Fresh implements industry-standard security measures to protect your information against unauthorized access, misuse, or disclosure. Sensitive data, such as payment information, is encrypted using secure protocols to ensure confidentiality. Additionally, user data may be shared with trusted third-party service providers only for the purpose of order fulfillment, payment processing, and improving service quality. Hebbevu Fresh does not sell, rent, or disclose personal information to unauthorized parties. By using our platform, you consent to the collection, processing, and use of your data in accordance with our Privacy Policy. Users have the right to review, update, or request the deletion of their data by contacting Hebbevu Fresh’s support team. Any misuse of the platform, including attempts to breach data security, may lead to legal action and termination of services.
18. PAYMENT PARTNER AND PAYMENT PROCESSING
Hebbevu Fresh partners with reliable and secure payment gateways to facilitate seamless and secure online transactions for all users. When you place an order through our platform, you are directed to trusted third-party payment partners who process payments using industry-standard encryption and security protocols to protect your financial information. Users can choose from multiple payment options, including credit/debit cards, net banking, UPI, and digital wallets. Hebbevu Fresh does not store or retain sensitive payment details such as card information to ensure maximum security. The payment partner is responsible for verifying and authorizing transactions, and any errors, delays,TERMS OF USE or payment failures are subject to the terms and policies of the respective payment provider. In the event of a failed transaction or double deduction, users are advised to contact Hebbevu Fresh’s customer support for assistance. Refunds, if applicable, will be processed as per the company’s refund policy, and any delays caused by the payment partner are beyond the control of Hebbevu Fresh. Users are encouraged to review the terms and privacy policies of the payment provider before initiating transactions.
19. MODIFICATION OF TERMS OF USE
Hebbevu Fresh reserves the right, at its sole discretion, to modify, amend, update, or replace these Terms of Use at any time without prior notice. Such changes may be made to reflect adjustments in business practices, legal and regulatory requirements, technological advancements, or user feedback. All modifications become effective immediately upon posting on the website or mobile application, and continued use of the platform after such changes constitutes acceptance of the revised terms. It is the user’s responsibility to review these terms periodically to stay informed of any updates. Hebbevu Fresh may, at its discretion, notify users of significant changes through email or platform notifications, but it is not obligated to do so. If you do not agree with the modified terms, you must discontinue using the platform immediately. Your continued use after changes indicates your consent to the modified terms. Hebbevu Fresh shall not be held liable for any consequences arising due to the user's failure to review updated terms.
20. LICENSE AND SITE ACCESS
Hebbevu Fresh grants users a limited, non-exclusive, non-transferable, and revocable license to access and use its website and mobile application strictly for personal and non-commercial purposes. This license does not allow you to download, modify, distribute, reproduce, or exploit any part of the platform, its content, or intellectual property without prior written consent from HebbevuTERMS OF USE Fresh. Users are prohibited from using automated tools such as bots, spiders, or scrapers to extract data or interfere with the platform's functionality. Any unauthorized use may result in immediate termination of services and legal action. Hebbevu Fresh retains all proprietary rights, and this license does not confer ownership or other rights beyond those expressly granted. Users agree not to misuse the platform or its content, and any violation will lead to account suspension and potential legal consequences.
21. DISCLAIMER OF WARRANTIES
Hebbevu Fresh provides its website, mobile application, and all associated services on an "as-is" and "as-available" basis without any warranties, express or implied. While we strive to ensure that the information, content, and services offered are accurate, reliable, and of high quality, we do not warrant that the platform will operate without interruptions, errors, or defects. Hebbevu Fresh expressly disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website or application will meet your specific requirements or that any defects will be corrected immediately. Users acknowledge that any reliance on the platform’s content, services, or information is at their sole risk. Furthermore, Hebbevu Fresh does not warrant the quality, accuracy, or timeliness of products delivered, and external factors such as supplier delays, weather conditions, or force majeure events may affect service quality. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform or its services. Users are responsible for ensuring that their use of the platform complies with applicable laws and regulations.
22. TERM AND TERMINATION
These Terms of Use remain in full effect as long as you continue to access and use Hebbevu Fresh’s website, mobile application, and associated services.TERMS OF USE Hebbevu Fresh reserves the right, at its sole discretion, to suspend, restrict, or terminate your account and access to the platform at any time without prior notice if you violate any terms, engage in fraudulent or unlawful activities, or misuse the platform in any manner. Termination may also occur if required by law or regulatory authorities. Upon termination, your rights to use the platform cease immediately, and Hebbevu Fresh may delete or deactivate your account along with any associated data. Users may voluntarily terminate their accounts by notifying Hebbevu Fresh’s customer support. However, any obligations, including payment liabilities, incurred prior to termination will survive termination. Hebbevu Fresh shall not be liable for any losses resulting from the suspension or termination of services.
23. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
Hebbevu Fresh welcomes and encourages users to submit comments, feedback, reviews, and suggestions to improve our services. By submitting any content, whether via the website, mobile application, email, or other communication channels, you grant Hebbevu Fresh a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, modify, adapt, publish, translate, and distribute such content in any format worldwide. You agree that any content submitted will not violate applicable laws or infringe on third-party rights, including intellectual property, privacy, or contractual obligations. Users also warrant that the content is free of harmful, obscene, or offensive material. Hebbevu Fresh reserves the right to monitor, edit, or remove any user-generated content that it deems inappropriate or non-compliant with its standards. While user feedback is valuable, Hebbevu Fresh is not obligated to implement or compensate for any suggestions provided.
24. FORCE MAJEURETERMS OF USE
We are not liable for any failure to perform any of our obligations if such failure occurs as a result of an Act of God (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike. You hereby agree and accept that these “Terms of Use” along with “Privacy Policy” of the Website and/ or Mobile Application constitute a binding agreement between You and Us, and is automatically accepted by You upon checking this tick box and your continued use of the Website and/ or Mobile Application.
25. CONTACT INFORMATION
For any questions, concerns, or feedback regarding the services, policies, or terms of Hebbevu Fresh, users may contact the customer support team through multiple channels. Users can reach out via email ______________, phone ______________, or by using the contact form available on the website and mobile application. Hebbevu Fresh strives to provide prompt responses to inquiries and address any issues raised by users efficiently. Additionally, for assistance with orders, refunds, delivery issues, or account management, customers are encouraged to contact the dedicated support team during the designated working hours.
26. COMPLIANCE WITH INFORMATION TECHNOLOGY ACT
These Terms of Use have been drafted in accordance with the applicable provisions of the Information Technology Act, 2000, and the rules and regulations framed thereunder, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and SensitiveTERMS OF USE Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Users acknowledge that Hebbevu Fresh operates in compliance with applicable Indian laws and that any dispute arising under these terms shall be governed by the laws of India.
