PRIVACY POLICY

1. DEFINITIONS

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them:

2.INTRODUCTION

Hebbevu Fresh values your trust and is committed to protecting your privacy by ensuring the security and confidentiality of your personal information. This Privacy Policy outlines the types of information we collect from you, how we process and use this information, and the measures we take to protect it. By accessing and using our website and mobile application, you acknowledge and agree to the terms and conditions set forth in this Privacy Policy. Our platform may require you to provide personally identifiable information, such as your name, address, phone number, and payment details, which will be used to facilitate transactions, improve services, and provide a customized experience. Hebbevu Fresh ensures compliance with the Information Technology Act, 2000, and all applicable data protection laws and regulations. We encourage you to carefully read this Privacy Policy to understand your rights and how we handle your data.

3.COLLECTION OF PERSONAL AND NON-PERSONAL DATAPRIVACY POLICY

Hebbevu Fresh collects personal information directly from users during account registration, order placement, customer inquiries, and participation in promotions or surveys. This information may include, but is not limited to, your name, email address, billing and delivery addresses, contact numbers, and payment information. We may also collect non-personal information, such as browser type, device information, IP address, and browsing patterns through automated technologies, including cookies, to enhance user experience and analyze website performance. When users interact with our platform, data related to order preferences, product interests, and browsing habits may also be collected to improve the quality of services and deliver personalized content. The information collected helps us understand customer behavior, enhance website functionality, and deliver a seamless online shopping experience.

4.USE OF COLLECTED INFORMATION

The personal and non-personal information collected by Hebbevu Fresh is utilized for multiple purposes to provide an enhanced, secure, and efficient user experience. We use this data to process and fulfill orders, verify user identity, manage account information, facilitate payments, and provide customer support. Additionally, the information may be used for sending transactional emails, promotional messages, and service-related notifications. We may also use the data for analytics and research to improve our website’s performance, develop new features, and enhance overall service offerings. In cases where legal compliance is required, such as responding to law enforcement agencies or regulatory authorities, user data may be disclosed in accordance with applicable laws and judicial directives. The data collected may also be used to conduct audits, assess security risks, and prevent fraudulent activities, ensuring that the platform operates in compliance with industry standards.

5.SHARING AND DISCLOSURE OF INFORMATION

Hebbevu Fresh respects your privacy and is committed to protecting your personal data. We do not sell, rent, or trade your information to third parties for marketing purposes. However, we may share your personal information with trusted third-party service providers who assist us in operating the website, processing payments, fulfilling orders, delivering packages, and managing marketing campaigns. These service providers are bound by confidentiality agreements and are required to maintain the security and privacy of your data. In certain circumstances, we may disclose personal information to comply with legal obligations, enforce our terms of service, protect our rights, or prevent fraud and abuse. In the event of a business merger, acquisition, or sale, user information may be transferred to the new entity, and users will be notified of any changes to data handling practices.

6.SECURITY MEASURES AND DATA PROTECTION

Hebbevu Fresh takes data security seriously and implements robust technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption protocols, including Secure Socket Layer (SSL) technology, to safeguard sensitive data during transmission. Additionally, user data is stored on secure servers with multi-layered protection, ensuring compliance with international data security standards. We regularly monitor our systems to identify potential vulnerabilities and enhance security measures. Users are encouraged to use strong passwords, update account credentials periodically, and avoid sharing login details with third parties. While we take all necessary precautions to protect user data, it is important to note that no online platform can guarantee absolute security, and users should remain vigilant while sharing sensitive information online.

7.RETENTION AND DELETION OF PERSONAL INFORMATIONPRIVACY POLICY

 Hebbevu Fresh retains personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations, resolve disputes, and enforce our agreements. Information related to user accounts, order history, and payment details may be retained for audit purposes, fraud prevention, and legal compliance. Upon the expiration of the data retention period, personal information is securely deleted or anonymized for analytical and research purposes. Users have the right to request the deletion or modification of their personal data by contacting our customer support team. Requests for data deletion are processed in accordance with applicable laws, subject to legal and regulatory limitations.

8.COOKIES, TRACKING TECHNOLOGIES, AND ADVERTISING Hebbevu Fresh uses cookies, web beacons, and other tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that enable us to remember your preferences, track browsing activity, and customize recommendations. You have the option to disable cookies through your browser settings, but doing so may limit access to certain features and functionalities of our platform. Additionally, third-party advertising partners may use cookies and similar technologies to deliver targeted ads based on your browsing history and preferences. Hebbevu Fresh does not control third-party cookies, and users are encouraged to review the privacy policies of these external entities to understand their data handling practices.

9.USER RIGHTS AND DATA CONTROL

Users of Hebbevu Fresh have the right to access, modify, and delete their personal information, subject to applicable legal and regulatory requirements. You may update your account details, change communication preferences, or withdraw consent for data processing by contacting our support team. We provide users with the option to opt-out of receiving promotionalPRIVACY POLICY communications and marketing materials. Additionally, users have the right to request a copy of their personal data and seek correction of inaccurate or incomplete information. In cases where users exercise their right to data deletion, we will ensure that the data is erased from our records, except where retention is required by law or legitimate business purposes.

10.MODIFICATION OF PRIVACY POLICY

Hebbevu Fresh reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in business practices, technological advancements, or legal requirements. Users will be notified of significant updates through email, website notifications, or platform alerts. The updated Privacy Policy will be posted on the website, and continued use of the services after the effective date of the modifications constitutes acceptance of the revised terms. We encourage users to periodically review the Privacy Policy to stay informed about how we collect, use, and protect personal data. 

11.GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this policy will be subject to the exclusive jurisdiction of the courts in Bangalore karnataka. Users accessing our platform from jurisdictions outside India are responsible for ensuring compliance with local laws and regulations governing data privacy and online transactions.

 12.CONTACT INFORMATION

For any questions, concerns, or inquiries related to this Privacy Policy, or to exercise your data protection rights, please contact us using the information below:PRIVACY POLICY

Email: hello@hebbevufresh.com

Phone: +91 90001 00979

Office Address: 10, 2nd Cross, Thambu Chetty Palya Main Rd, Sunshine Layout, of, Bengaluru, Karnataka 560036

13.COOKIES

Hebbevu Fresh uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and customize content. Cookies are small data files stored on your device when you visit our website or use our mobile application. These cookies allow us to recognize your browser, remember your preferences, and improve overall functionality. We use both session cookies (temporary, deleted when you close your browser) and persistent cookies (stored for longer periods for future recognition). We may also employ third-party cookies from partners who help us analyze usage trends, measure advertising effectiveness, and provide tailored content. These third-party cookies may collect information across different sites and services. You have the option to manage or delete cookies through your browser settings. However, disabling cookies may limit certain functionalities of our platform. By using our services, you consent to our use of cookies as described in this policy. For further details on how cookies are used or to modify your preferences, please review your browser’s privacy settings.

14.DATA AND SYSTEM SECURITY

Hebbevu Fresh is committed to protecting the confidentiality, integrity, and availability of your personal and transactional data. We employ state-of-the-art security protocols, including encryption, firewalls, and secure socket layer (SSL) technology to safeguard all sensitive information transmitted betweenPRIVACY POLICY users and our servers. Access to personal data is restricted to authorized personnel who are bound by strict confidentiality obligations. We continuously monitor our systems to detect and prevent potential security breaches, unauthorized access, or suspicious activity. Our infrastructure undergoes regular security audits and vulnerability assessments to identify and mitigate any security risks. Furthermore, we implement multi-layered access controls, intrusion detection systems, and secure authentication processes to ensure that all transactions, including payment information, are processed securely. Despite our best efforts, no system can guarantee absolute security. Therefore, users are encouraged to protect their account credentials, use strong passwords, and avoid sharing sensitive information through unsecured channels. In the event of a data breach or unauthorized access, we will take immediate remedial actions and notify affected users as required by applicable laws and regulations. By using our services, you acknowledge and accept the security measures implemented by Hebbevu Fresh and understand that while we strive to protect your data, the transmission of information over the internet is never completely secure.

15.FOR HOW LONG WE STORE DATA

Hebbevu Fresh retains personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including facilitating order processing, providing customer support, complying with legal obligations, resolving disputes, and enforcing agreements. The duration of data storage depends on the nature of the data and the purpose for which it was collected. Transactional and account-related information is typically retained for a minimum period required by applicable laws and regulations, such as thePRIVACY POLICY Information Technology Act, 2000, and other relevant statutes governing data retention. If you choose to delete your account or withdraw consent for data processing, we will securely delete or anonymize your personal information, unless retention is required by law or for legitimate business interests such as fraud prevention, dispute resolution, or regulatory compliance. Even after deletion, residual copies may be retained in backup storage to safeguard the system’s integrity, but these will eventually be purged in accordance with our data retention policies. Additionally, we may retain non-personal data and anonymized information indefinitely for analytical, research, and business development purposes. Users may request information about data retention policies or submit deletion requests through the contact information provided in this Privacy Policy.

16.ADVERTISEMENTS AND SPONSORED LINKS

Hebbevu Fresh may display advertisements and sponsored links on its website and mobile application. These advertisements may be served directly by us or through third-party ad networks. Sponsored content and advertisements are intended to provide relevant offers, promotions, and information that may be of interest to users. Such advertisements may collect limited non-personal information, such as device type, browser details, and usage patterns, to personalize and improve ad targeting. Clicking on advertisements or sponsored links may redirect you to third-party websites or platforms that are beyond our control. We do not endorse or assume responsibility for the privacy practices, content, or policies of these external websites. Users are advised to review the privacy policies of such third-party sites before providing any personal information. While we strive to partner with trusted advertisers, Hebbevu Fresh is not liable for any direct or indirect damage or loss arising from interactions with third-party advertisements. By using our services, you consent to the display of advertisements and sponsored content that may be tailored to your preferences and usage patterns. If you have concerns about specific advertisements or wish to opt out of targeted advertising, please adjust your browser settings or contact us for further assistance.

17.CHANGES TO PRIVACY POLICY

Hebbevu Fresh reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in legal requirements, business practices, or user expectations. Any modifications will be posted on this page with the “Last Updated” date revised accordingly. We encourage users to review this Privacy Policy periodically to stay informed about how their personal data is being handled. In the event of significant changes that affect user rights or data usage practices, we may notify users via email, website notifications, or other appropriate channels. Continued use of the website or mobile application after the updates signify acceptance of the revised Privacy Policy. If you disagree with the modified terms, you may discontinue the use of our services and request account deletion. For any questions or concerns regarding changes to this policy, users may contact us using the information provided in the “Contact Us” section.

18.COMPLIANCE WITH INFORMATION TECHNOLOGY ACT, 2000

This Privacy Policy has been drafted in strict compliance with the provisions of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Hebbevu Fresh ensures that all data collection,PRIVACY POLICY storage, processing, and transfer practices adhere to the guidelines prescribed under Indian law to safeguard user privacy and data security. By using our services, you acknowledge that the privacy practices followed by Hebbevu Fresh comply with the legal standards established by applicable Indian regulations.

19.DECLARATION

By accessing, using, or registering on the Hebbevu Fresh website or mobile application, users explicitly acknowledge and agree that they have read, understood, and consented to the terms outlined in this Privacy Policy. Users further declare that the information provided by them is accurate, complete, and voluntarily submitted. Hebbevu Fresh disclaims any liability arising from inaccurate or false information provided by users. This Privacy Policy is governed by applicable Indian laws, including the Information Technology Act, 2000, and related data protection regulations. Users declare that they understand their rights and responsibilities concerning the collection, storage, and processing of personal data. Any continued use of the platform signifies acceptance of the terms specified in this Privacy Policy. Users further acknowledge that Hebbevu Fresh reserves the right to modify or amend the Privacy Policy as needed and that it is their responsibility to periodically review the policy. By providing personal information and using our services, users declare their informed consent to data practices described herein.